Refund Policy
A Legal Disclaimer
At Clean State Co Ltd, we are committed to delivering high-quality service and ensuring customer satisfaction. If you are not satisfied with the service you received, please review our policy below.
Refund Eligibility
To be eligible for a refund:
• You must notify us of any service issues within 48 hours of your appointment.
• A complimentary re-clean will be offered where appropriate.
• Refunds will only be considered after the re-clean option has been provided and completed.
Non-Refundable Situations
Refunds will not be issued in the following cases:
• Cancellations made outside of the agreed cancellation policy
• Dissatisfaction without a formal complaint submitted within 48 hours of the service
Refund Process
If a refund is approved:
• It will be issued to your original method of payment
• Processing may take 7–10 business days
Contact Us
For refund requests or concerns, please email us at:
Be sure to include your booking details for faster assistance.